Frequently Asked Questions
ck crickex FAQ — Security, VIP, Deposits and Withdrawals
The questions that come up most often when using ck crickex — from keeping your account secure to VIP cashback, cricket betting, depositing money, and withdrawals — all answered in detail in one place. If you do not find an answer, our 24/7 live chat support is always available.
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Stay Safe Account Security
Keeping your account secure on an online platform is very important. Read the questions below for ck crickex users and keep your account protected. The responsible gaming guidelines also contain detailed advice.
The official ck crickex address is ckcrickex.cam. Fake sites usually make small spelling changes in the URL (such as
ckcricketx or ck-crickex) and use a similar logo and design. Always check the browser address bar before
clicking any link. Avoid links from unknown sources on social media.
If in doubt, type the address directly into your browser.
If you think someone has accessed your ck crickex account without permission, change your password immediately.
Then contact the support team via 24/7 live chat — they can temporarily lock the account and review any
suspicious transactions. If you use the same password on other sites, change it there as well.
A strong password should be at least 12 characters long and include uppercase letters, lowercase letters,
numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or phone number as
a password. Do not use your ck crickex account password on any other site — keep a separate
password for each site.
No — never. No ck crickex support agent will ever ask for your OTP, bKash/Nagad/Rocket PIN, or password.
If someone claiming to represent ck crickex asks for these, it is a scam. Ignore such messages or calls
and report them to our live chat. Never share your personal information.
Yes. SSL encryption is active when you log in to ck crickex, keeping your
login details and financial transactions secure. Check for the lock icon in the browser address bar — this
confirms the connection is encrypted. Always log in from a secure network (avoid public WiFi).
VIP Program Cashback and Benefits
The ck crickex VIP program offers weekly cashback and special benefits for regular players. Read the ck crickex VIP page for full details.
ck crickex VIP members receive weekly cashback, returned as a fixed percentage of the week's net loss.
Higher tiers offer a higher cashback rate. VIP members also receive priority support
and special offers. Benefits vary by tier.
Weekly cashback is calculated on the net loss for that week, which is total losses minus total winnings.
For example, a Gold tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.9% = ৳180
in cashback. Cashback is typically credited to the account after the weekly cycle ends.
ck crickex has four VIP tiers in total:
Bronze — up to 0.3% weekly cashback;
Silver — up to 0.6%;
Gold — up to 0.9%;
Platinum — up to 1.2% weekly cashback.
Cashback for each tier is calculated based on the net loss for that week.
You can move up to a higher VIP tier by playing regularly on ck crickex. The more actively you bet or play casino
games, the faster you can reach the next tier. To learn about the specific tier thresholds,
contact the support team or see the details on the VIP page.
Once ck crickex VIP cashback is credited to your account, it can be used just like your main balance.
You can continue betting with the cashback or withdraw it once the required conditions are met.
To learn about the specific terms related to cashback, read the Terms and Conditions.
Cricket Betting BPL & International
See the questions below for anything related to cricket betting. For more details, visit the ck crickex cricket betting page.
After logging in to ck crickex, go to the Sports section and select Cricket. You will find a list of all active
matches including BPL, IPL, and the T20 World Cup. Choose your preferred match and place a bet on
match winner, over/under, or other markets. Enter your stake amount and confirm the bet slip.
If a match is abandoned due to rain or any other reason, ck crickex generally cancels the related bets and
refunds the stake amount. However, if a certain portion of the match has been completed, some markets
may be settled differently. Check the terms for the specific market or ask support for the exact rules.
In-play betting means placing bets in real time while a match is in progress. On ck crickex, odds update
over-by-over during live cricket matches and you can bet at any point. Odds update instantly when
a wicket falls, the run rate changes, or any other event occurs. Making quick decisions is useful in in-play betting.
In an accumulator or multi-bet, multiple selections are combined and you receive the full return only if
all selections win. For example, betting on three matches at odds of 1.40, 1.70, and 1.80 gives
a combined odds of approximately 4.28, so a ৳100 bet returns ৳428 — but if even one selection loses, the entire ৳100 is lost.
Money Withdrawal Withdrawal Questions
To withdraw bonus winnings, you must first meet the wagering requirement. For the ck crickex welcome bonus,
the bonus amount must be wagered 10 times. For example, if you receive a ৳1,200 bonus on a ৳1,000 deposit,
the total wagering required will be ৳1,200 × 10 = ৳12,000. Once that amount has been wagered, the bonus winnings can be withdrawn.
After submitting a withdrawal request to bKash, Nagad, Rocket, or Upay on ck crickex, the money generally
arrives within 10 to 45 minutes. Bank transfers may take a bit longer. There may be a slight delay
during peak hours, but the process is usually completed within this time frame.
The minimum withdrawal amount on ck crickex is ৳500. Withdrawal requests below this amount cannot be
processed. So before withdrawing, make sure your balance is at least ৳500. Available withdrawal
methods include bKash, Nagad, Rocket, Upay, and bank transfer.
Yes. To withdraw on ck crickex, you must use a mobile banking account or bank account registered in your
own name. Withdrawals to third-party accounts are not allowed. This is a required rule for
security and fraud prevention. Always use an account in your own name.
If a withdrawal is pending, first wait 45 minutes as this is the normal processing time.
If more time has passed, contact ck crickex 24/7 live chat and provide the transaction ID or
reference number. The support team will verify and resolve it quickly. Having complete and
verified account information helps speed up the process.
Money Deposit Deposit Questions
Log in to ck crickex, go to the Cashier or Deposit section, and select Nagad. Send the specified amount
to the displayed Nagad number using your Nagad app or by dialing *167#. Fill in the form with
the transaction ID and submit. The amount is usually credited within a few minutes. Minimum deposit is ৳200.
To deposit with bKash, select bKash on the ck crickex deposit page. Send money to the displayed bKash number
and provide your username or the indicated details as the reference. After payment confirmation, submit
the transaction ID. You can also pay via the bKash app or *247#. Minimum amount is ৳200.
First wait 15–20 minutes, as there can sometimes be a slight delay on the bank or mobile banking system.
If the amount still has not been credited, contact live chat with the payment transaction ID,
amount, and time. ck crickex support will verify and resolve the issue quickly.
This page does not include information about any additional charges from ck crickex's side at the time of
deposit. However, if you send money from your bKash, Nagad, or Rocket account, the mobile operator's
own transaction fee may apply. Contact support for more details.
ck crickex has five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer
(including Dutch-Bangla Bank, BRAC Bank, and other major banks). The minimum deposit
amount for each method is ৳200. You can choose whichever method you normally use.
Still have questions? We're here anytime
If you did not find an answer to your question in this FAQ, ck crickex's support team is available seven days a week, twenty-four hours a day. Help is available in both Bengali and English.
Live chat is usually answered within minutes. You can also contact by email — the email address is in the site's footer.
24/7 Live Chat Support
Email Support (Bengali & English)
Support Language
Bengali & English
Support Hours
24/7 — All day