Privacy Policy
Protecting your personal information is a priority at ck crickex. This policy explains what information we collect, why we collect it, and how we keep it secure.
By using ck crickex's website and services, you are considered to have been informed of the terms of this privacy policy. Read this policy alongside our Terms and Conditions, as both apply together.
1. Introduction and Scope
ck crickex is an online gaming and sports betting platform for users in Bangladesh. We collect certain personal information from users in order to operate our services. This privacy policy explains what types of information we collect, how it is used, how long it is stored, and what rights you have over your information.
This policy applies to all services provided through the ck crickex website, mobile applications (Android and iOS), and other digital channels. Users under 18 may not use our services; to open an account and access all services at ck crickex, a user must be at least 21 years old.
We may amend or update this policy from time to time. If changes are made, a new version will be published on this page with the updated date.
2. Information We Collect
ck crickex collects the following information from users as needed to operate its services:
2.1 Registration and Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Email address and mobile number
- Username and password chosen by the user (stored in encrypted form)
- Current address
2.2 Financial Transaction Information
- Records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
- Mobile banking number or partial bank account details (full numbers are never stored)
- Transaction time, amount, and method
2.3 Technical and Usage Information
- IP address and device type
- Browser and operating system information
- Session logs, login times, and time spent on the site
- Information obtained from cookies and similar tracking technologies
- User bets, game history, and activity on the platform
2.4 Communication and Support Information
- Content of communications made via live chat and email
- Records of complaints or requests and their resolution
3. Purpose of Data Use
Collected information is used only for specific and legitimate purposes. ck crickex uses information for the following reasons:
- To create accounts, verify identity, and ensure secure login
- To process financial transactions including deposits and withdrawals
- To provide customer support — via 24/7 live chat and email
- To maintain platform security and prevent fraud and misuse
- To send personalised gaming offers and relevant promotional information (with user consent)
- To meet legal and regulatory obligations
- For analytical work required to improve service quality
We never sell your information to third parties.
4. Sharing Information and Third Parties
ck crickex may share your information with the following parties in specific circumstances:
4.1 Service Provider Partners
We work with trusted third-party organisations for services such as payment processing, identity verification, technology infrastructure, and cybersecurity. These organisations may only use information for the specific tasks defined by contract.
4.2 Legal Requirements
ck crickex may be required to disclose information to comply with applicable laws in Bangladesh, court orders, or lawful demands from competent authorities.
4.3 Business Restructuring
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new operating entity; however, the same privacy standards will be maintained.
5. Cookies and Tracking Technologies
Cookies and similar technologies are used on the ck crickex website and app. These fall into three main types:
5.1 Essential Cookies
These cookies are necessary for the basic functioning of the site — they are used to keep login sessions active, verify security tokens, and keep payment flows secure. Without them, the site's core services will not work properly.
5.2 Analytical Cookies
These cookies are used to understand how users interact with the site. Data collected through them is aggregated and analysed anonymously, which helps improve service quality.
5.3 Preference Cookies
These cookies remember user preferences for language selection, display settings, and personalised experience. Cookies can be managed through browser settings.
6. Data Protection and Security
ck crickex uses industry-standard technical and organisational measures to protect user information. Security measures include:
- Securing data transmission through SSL (Secure Sockets Layer) encryption
- Storing passwords and sensitive information in encrypted form
- Access controls and firewall measures to prevent unauthorised access
- Regular security audits and vulnerability testing
- Access to information limited to authorised staff with a need to know
However, complete security on the internet cannot be guaranteed. Users also have a responsibility to keep their account details private — in particular, not sharing passwords with anyone and reporting anything suspicious to our support team immediately.
7. Data Retention Period
Necessary information is stored for as long as an account is active at ck crickex. Even after an account is closed or becomes inactive, certain information may be retained for a period of time for legal, security, and financial audit purposes.
Information that is no longer needed is deleted or anonymised by secure methods. Retention periods may vary for different types of information, depending on the relevant legal obligations.
8. User Rights
ck crickex users have the following rights regarding their personal information:
8.1 Right to Access
You may ask us at any time what information we hold about you. Contact our support team via live chat or email and the information will be provided.
8.2 Right to Rectification
If information stored in your account is incorrect or incomplete, you may request a correction. The appropriate correction will be made after identity verification.
8.3 Right to Erasure
In certain circumstances — particularly after closing an account — you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can cancel your subscription through account settings or via our support team.
9. Responsible Gaming and Data Protection
ck crickex believes that data protection plays an important role in creating a safe gaming environment. Using the usage data we collect, we can identify potentially problematic gaming behaviour and provide assistance where needed.
Reading our detailed guide on Responsible Gaming will show you how we help users build safe and informed gaming habits. This information is particularly relevant for users aged 21 and above.
10. International Data Transfers
Some of ck crickex's technical services may operate on international servers. In such cases, a high level of protection is ensured in accordance with applicable legal standards and agreements governing data transfers. Wherever data is stored, the terms of this privacy policy apply equally.
11. Protection of Minors
ck crickex clearly states that this platform is not for anyone under the age of 21. We do not knowingly collect information from any minor. If a user registers with a false age and this is discovered upon verification, the relevant account will be closed immediately and the collected information will be deleted.
12. Policy Changes and Notification
If this privacy policy changes, we will publish a new version on this page of the website. For significant changes, a notification may be sent to the registered email address. Continued use of the service after an update will be considered acceptance of the new policy.
If you have any questions about this policy or wish to make a request regarding your information, contact us directly via our 24/7 live chat or by email. For answers to more general questions, you can visit our FAQ section.